Skip to main content

Frequently Asked Questions

General​

What is OntarioLandlord?​

OntarioLandlord is a tenant and lease management platform designed specifically for Ontario landlords. It helps you stay compliant with the Residential Tenancies Act (RTA) and the Landlord and Tenant Board (LTB).

Is OntarioLandlord a property management company?​

No. OntarioLandlord is software that helps you manage your own properties. We don't collect rent on your behalf or handle tenant communications.

No. OntarioLandlord is not a law firm and does not provide legal advice. We help you organize documentation and generate compliant notices, but we recommend consulting a paralegal for complex legal situations.

Account & Billing​

How much does OntarioLandlord cost?​

PlanPriceProperties
Starter$20/month or $200/year1 property
Pro$100/month or $1,000/yearUp to 10 properties
EnterpriseCustom pricingUnlimited

All plans include all features. There's no feature gating.

Is there a free trial?​

Yes! All new accounts get a 14-day free trial with full access to all features. No credit card required to start.

What happens after my trial ends?​

If you don't subscribe, your account enters read-only mode:

  • You can view all your data
  • You can export your data
  • You cannot create or edit records
  • You cannot generate notices or evidence

Can I cancel anytime?​

Yes. Cancel from the Settings page. Your data remains accessible in read-only mode.

Features​

Which notices can I generate?​

  • N1 - Rent Increase
  • N4 - Non-Payment of Rent
  • N5 - Interference/Damage/Overcrowding
  • N6 - Illegal Acts/Misrepresented Income
  • N7 - Serious Impairment of Safety
  • N12 - Landlord's Own Use / Purchaser's Use
  • N13 - Demolition/Conversion/Repairs

What banks are supported for integration?​

We use Plaid, which supports thousands of Canadian banks including all major banks (TD, RBC, Scotiabank, BMO, CIBC) and many credit unions. See full list

Can OntarioLandlord collect rent for me?​

No. We track rent payments, we don't process them. You continue using your existing rent collection method (e-transfer, cheques, etc.).

What is an evidence bundle?​

An evidence bundle is a professionally formatted PDF package that complies with LTB Practice Directions. It includes:

  • Cover page with parties and property info
  • Table of contents with hyperlinks
  • Rent ledger (for arrears cases)
  • Notice copies
  • Supporting documentation

What is OSL extraction?​

When you upload an Ontario Standard Lease (OSL) PDF, our AI extracts key information:

  • Tenant name and contact info
  • Property address
  • Rent amount and due date
  • Lease start/end dates
  • And more...

This saves you from manual data entry.

Security & Privacy​

Is my data secure?​

Yes. We use:

  • Supabase (PostgreSQL) with Row Level Security
  • All API routes have authentication and authorization
  • Bank connections use Plaid (we never see your credentials)
  • Data encrypted in transit (HTTPS) and at rest

Can I export my data?​

Yes. You can export:

  • Evidence bundles (PDF)
  • T776 tax reports (PDF)
  • Individual records

Do you sell my data?​

No. We never sell your data. See our Privacy Policy.

LTB & Legal​

What is the current rent increase guideline?​

For 2025-2026, the guideline is 2.5%. This is the maximum you can increase rent without an Above Guideline Increase (AGI) application.

How long is an N4 notice?​

An N4 requires a minimum of 14 days notice. The termination date must be the last day of a rental period.

Does using OntarioLandlord guarantee I'll win at the LTB?​

No. OntarioLandlord helps you prepare compliant documentation, but LTB outcomes depend on many factors. We recommend consulting a paralegal for hearings.

Can I use the generated notices in court?​

Yes. The notices are formatted to match official LTB forms and can be used in proceedings. Keep records of how and when you served them.

Technical​

What browsers are supported?​

OntarioLandlord works best on modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Is there a mobile app?​

Not yet. The web app is mobile-responsive and works on phones and tablets. A native mobile app is on our roadmap.

Can multiple users access one account?​

Multi-user access is coming soon for Pro and Enterprise plans. Currently, accounts support one user.

Support​

How do I get help?​

  1. Documentation - You're reading it!
  2. In-App Support - Go to Support in the app
  3. Email - support@ontariolandlord.ca
  4. AI Assistant - Ask questions in the app

How do I report a bug?​

Email support@ontariolandlord.ca with:

  • What you were trying to do
  • What happened instead
  • Screenshots if possible
  • Browser and device info

Do you have a roadmap?​

Yes! We share upcoming features in our changelog. Major planned features:

  • Mobile app
  • Multi-user access
  • More integrations
  • Batch operations