Frequently asked questions
General
What is OntarioLandlord?
OntarioLandlord is a tenant and lease management platform designed specifically for Ontario landlords. It helps you stay compliant with the Residential Tenancies Act (RTA) and the Landlord and Tenant Board (LTB) — from notice generation to hearing-ready evidence bundles.
Is OntarioLandlord a property management company?
No. OntarioLandlord is software that helps you manage your own properties. We don't collect rent on your behalf or handle tenant communications.
Do you provide legal advice?
No. OntarioLandlord is not a law firm and does not provide legal advice. We help you organize documentation and generate compliant notices, but we recommend consulting a paralegal for complex legal situations.
Account and billing
How much does OntarioLandlord cost?
Pricing is based on active leases, not properties. Every plan includes every feature.
| Plan | Price | Active leases |
|---|---|---|
| Starter | $29/month | 1–5 leases |
| Pro | $69/month | 6–20 leases |
| Portfolio | $129/month | 21–50 leases |
| Enterprise | Custom pricing | 50+ units |
Save 10% with yearly billing. See Pricing and plans for details.
What counts as an active lease?
A lease with status Active or Pending. Terminated leases do not count toward your plan limit. You can keep unlimited historical leases on any plan.
Is there a free trial?
Yes. All new accounts get a 30-day free trial with full access to all features. No credit card required to start. Contact support if you need an extension.
What happens after my trial ends?
If you don't subscribe, your account enters read-only mode:
- You can view all your data
- You can export your data
- You cannot create or edit records
- You cannot generate notices or evidence
Can I cancel anytime?
Yes. There are no contracts — billing is month-to-month or yearly, cancel anytime from the Settings page. Your data remains accessible in read-only mode.
Features
Which notices can I generate?
All 7 LTB notice types:
- N1 — Rent increase
- N4 — Non-payment of rent
- N5 — Interference, damage, or overcrowding
- N6 — Illegal acts or misrepresented income
- N7 — Serious impairment of safety
- N12 — Landlord's own use or purchaser's use
- N13 — Demolition, conversion, or major repairs
All notices are validated by the rules engine and can be e-signed and emailed to tenants directly.
What banks are supported for integration?
We use Plaid, which supports thousands of Canadian banks including all major banks (TD, RBC, Scotiabank, BMO, CIBC) and many credit unions. Transactions sync automatically each day. See Supported banks.
Can OntarioLandlord collect rent for me?
No. We track rent payments — we don't process them. You continue using your existing rent collection method (e-transfer, cheques, etc.). With Plaid bank sync, payments are detected and matched automatically.
What is an evidence bundle?
An evidence bundle is a professionally formatted PDF package that complies with LTB Practice Directions. It includes:
- Cover page with parties and property information
- Table of contents with hyperlinks
- Rent ledger (for arrears cases)
- Notice copies
- Maintenance records
- Supporting documentation
What is OSL extraction?
When you upload an Ontario Standard Lease (OSL) PDF, our AI extracts key information — tenant name, address, rent amount, dates, and more. This saves manual data entry and validates lease terms against RTA requirements.
Can multiple users access one account?
Yes. OntarioLandlord supports team access with three roles:
- Admin — Full access to all features and settings
- Manager — Can manage properties, leases, and notices (scoped by property)
- Viewer — Read-only access
Invite team members from Settings → Team.
What is the collections workflow?
The collections feature tracks arrears cases through the LTB process — from detecting arrears to issuing N4 notices, recording payment intents, and tracking case timelines. Each case has a health score showing LTB readiness.
What reports are available?
Six report types:
- Rent Roll — Tenant and lease summary with key dates
- Arrears Aging — Overdue rent by property and tenant
- Income Statement — P&L style income and expenses
- Property Performance — Per-property metrics (occupancy, cash flow)
- LTB Compliance — Notice and eviction tracking
- Maintenance Summary — Maintenance ticket overview
Security and privacy
Is my data secure?
Yes. We use:
- Supabase (PostgreSQL) with Row Level Security on all tables
- Authenticated and authorized API routes with tier-aware rate limiting
- Bank connections through Plaid (we never see your bank credentials)
- Encrypted data in transit (HTTPS) and at rest
- AES-256-GCM encryption for sensitive tokens
Can I export my data?
Yes. You can export evidence bundles (PDF), T776 tax reports (PDF), rent ledgers, and individual records. Full PIPEDA-compliant data export is available from Settings.
Do you sell my data?
No. We never sell your data. See our Privacy Policy.
LTB and legal
What is the current rent increase guideline?
For 2027, the guideline is 1.9% (down from 2.1% in 2026). This is the maximum you can increase rent without an Above Guideline Increase (AGI) application. The guideline that applies to a given N1 is the one for the year the increase takes effect, not the year it's served.
How long is an N4 notice?
An N4 requires a minimum of 14 days notice. The termination date must be the last day of a rental period. If the tenant pays the full arrears before the termination date, the notice is automatically voided.
Does using OntarioLandlord guarantee I'll win at the LTB?
No. OntarioLandlord helps you prepare compliant documentation, but LTB outcomes depend on many factors. We recommend consulting a paralegal for hearings.
Can I use the generated notices in court?
Yes. The notices are formatted to match official LTB forms and can be used in proceedings. Keep records of how and when you served them — use the Certificate of Service feature for documentation.
Technical
What browsers are supported?
OntarioLandlord works best on modern browsers:
- Chrome (recommended)
- Firefox
- Safari
- Edge
Is there a mobile app?
The web app is mobile-responsive and works on phones and tablets.
Can I import existing data?
Yes. OntarioLandlord supports:
- CSV/XLSX bulk import for properties, leases, tenants, and transactions
- DoorLoop integration for syncing existing leases, tenants, and documents from DoorLoop
Support
How do I get help?
- Documentation — You're reading it
- AI Assistant — Ask questions directly in the app
- In-app support — Go to Support in the app for threaded conversations
- Email — support@ontariolandlord.ca
How do I report a bug?
Use the in-app support feature or email support@ontariolandlord.ca with:
- What you were trying to do
- What happened instead
- Screenshots if possible
- Browser and device info