Creating Maintenance Tickets
Maintenance tickets help you track repair requests, document your response, and maintain records for compliance purposes.
Why Track Maintenance?
- Legal Compliance - Landlords must maintain rental properties
- Documentation - Records protect you in disputes
- Organization - Never forget a repair request
- Evidence - Demonstrates your responsiveness
Creating a Ticket
Step 1: Navigate to Maintenance
- Click Maintenance in the sidebar
- Click Create Ticket
Step 2: Select Property/Unit
Choose the property and unit where the issue exists.
Step 3: Enter Ticket Details
| Field | Required | Description |
|---|---|---|
| Title | Yes | Brief description (e.g., "Leaky faucet") |
| Category | Yes | Type of maintenance |
| Priority | Yes | Urgency level |
| Description | Yes | Detailed description of the issue |
| Reported By | No | Tenant name or "Landlord inspection" |
| Reported Date | Yes | When you learned of the issue |
Step 4: Add Photos (Optional)
Upload photos of the issue:
- Before photos (showing the problem)
- Useful for evidence later
Step 5: Save
Click Create Ticket to save.
Ticket Categories
| Category | Examples |
|---|---|
| Plumbing | Leaks, clogs, toilet issues |
| Electrical | Outlets, lighting, breakers |
| HVAC | Heating, cooling, ventilation |
| Appliances | Fridge, stove, dishwasher |
| Structural | Walls, floors, ceilings |
| Exterior | Roof, siding, windows |
| Pest Control | Insects, rodents |
| Safety | Smoke detectors, locks |
| Other | Anything else |
Priority Levels
| Priority | Response Time | Examples |
|---|---|---|
| Emergency | Same day | No heat in winter, flooding, no electricity |
| High | 1-3 days | Broken appliance, significant leak |
| Medium | 1 week | Minor repairs, cosmetic issues |
| Low | 2+ weeks | Non-urgent improvements |
Quick Create Options
From Property Page
- Go to Properties → Select property
- Click Create Ticket in Maintenance section
- Property/unit pre-selected
From Lease Page
- Go to Leases → Select lease
- Click Report Issue in Actions
- Property/unit/tenant pre-filled
Best Practices
Be Detailed
Include in the description:
- Exact location (which room, which fixture)
- When issue started
- How it affects livability
- Any temporary measures taken
Document Immediately
Create tickets as soon as you learn of issues:
- When tenant reports
- During inspections
- When you notice problems
Attach Evidence
Upload:
- Photos of the problem
- Tenant's written request (if applicable)
- Previous related tickets
Ticket Status
New tickets start as Open. See Ticket Workflow for status management.