Maintenance history
The Maintenance History provides a complete view of all maintenance activities across your properties.
Accessing maintenance history
Full history
- Click Maintenance in the sidebar
- View all tickets across all properties
Per property
- Go to Properties → Select property
- View Maintenance section
- Shows tickets for that property only
Per unit/lease
- Go to Leases → Select lease
- View Maintenance tab
- Shows tickets for that unit
Maintenance list view
| Column | Description |
|---|---|
| Ticket # | Unique identifier |
| Title | Brief description |
| Property | Location |
| Category | Type of issue |
| Priority | Urgency level |
| Status | Current status |
| Created | When reported |
| Updated | Last activity |
Filtering and sorting
Filter by
- Status: Open, In Progress, Resolved, All
- Priority: Emergency, High, Medium, Low
- Category: Plumbing, Electrical, etc.
- Property: Specific property
- Date Range: Created or resolved date
Sort by
- Created date (newest/oldest)
- Updated date
- Priority
- Status
Searching
Use the search bar to find tickets by:
- Ticket number
- Title keywords
- Description keywords
Viewing ticket details
Click any ticket to see:
- Full description
- Complete status history
- All notes and updates
- Attached photos/documents
- Resolution details
Maintenance dashboard
The Maintenance overview shows:
Summary cards
- Total open tickets
- Average response time
- Tickets resolved this month
- Overdue tickets
Charts
- Tickets by category
- Tickets by property
- Resolution time trends
Exporting history
Export to CSV
- Set your filters
- Click Export CSV
- Download spreadsheet
Useful for:
- Sending to accountant
- Detailed analysis
- Record keeping
Export to PDF
- Set your filters
- Click Export PDF
- Download formatted report
Useful for:
- LTB evidence
- Property reports
- Year-end summaries
Analyzing maintenance data
Identify problem properties
Look for:
- Properties with many tickets
- Recurring issues
- Long resolution times
Track costs
If tracking costs on tickets:
- Total maintenance spend
- Cost by property
- Cost by category
Measure response time
Monitor your averages:
- Are you responding quickly?
- How long does resolution take?
- Are there delays in specific areas?
Using history for evidence
Maintenance history is crucial for:
LTB hearings
- Shows you maintain properties
- Documents response to requests
- Proves reasonable landlord behavior
Insurance claims
- Documented property conditions
- Record of repairs made
- Timeline of events
Tax purposes
- Deductible repair costs
- Expense documentation
Best practices
- Review regularly - Check for open tickets weekly
- Close resolved tickets - Keep data accurate
- Export periodically - Keep backups
- Add details - More information is better