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Maintenance history

The Maintenance History provides a complete view of all maintenance activities across your properties.

Accessing maintenance history​

Full history​

  1. Click Maintenance in the sidebar
  2. View all tickets across all properties

Per property​

  1. Go to Properties → Select property
  2. View Maintenance section
  3. Shows tickets for that property only

Per unit/lease​

  1. Go to Leases → Select lease
  2. View Maintenance tab
  3. Shows tickets for that unit

Maintenance list view​

The Maintenance page is a plain, searchable/filterable list — there's no KPI summary cards, no charts, and no export button.

ColumnDescription
TitleBrief description
Property/UnitLocation
PriorityLow, Medium, or High
StatusOpen, In Progress, Resolved, or Closed

There's no Ticket #, Category, Created/Updated column, and no cost tracking anywhere on a ticket.

Filtering and searching​

  • Status: filter pills for Open, In Progress, Resolved, Closed
  • Search: free-text search box
  • A property can be pre-filtered via a link from that property's page

There's no Priority filter, no Category filter (there's no category field at all), and no explicit date-range filter control.

Viewing ticket details​

Click any ticket to see its full description, current status, and — if used — the email conversation thread with the tenant and any attached photos/receipts. There's no separate "resolution details" section, since resolving a ticket doesn't collect structured resolution data (see Ticket workflow).

Using history for evidence​

Maintenance history is crucial for:

LTB hearings​

  • Shows you maintain properties
  • Documents response to requests
  • Proves reasonable landlord behavior

Insurance claims​

  • Documented property conditions
  • Record of repairs made
  • Timeline of events

Tax purposes​

  • Deductible repair costs
  • Expense documentation

Best practices​

  1. Review regularly - Check for open tickets weekly
  2. Close resolved tickets - Keep data accurate
  3. Add details - More information is better
  4. Use maintenance evidence bundles - For a portable record, generate one instead of exporting the list (see below)

Next steps​