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Maintenance evidence bundle

The Maintenance Evidence Bundle compiles documentation about property maintenance, repairs, and related communications.

When you need this​

Generate a Maintenance Evidence Bundle when:

  • Defending against tenant maintenance complaints
  • Documenting completed repairs
  • Showing response to maintenance requests
  • Preparing for harassment claims defense

What's included​

Cover page​

  • Case parties
  • Property address
  • File number (if assigned)
  • Hearing date (if known)

Maintenance summary​

Overview showing:

  • Total tickets created
  • Tickets resolved
  • Average response time
  • Current open tickets

Ticket history​

Complete history of all maintenance tickets:

FieldDescription
Date CreatedWhen request was received
IssueDescription of the problem
CategoryType of maintenance
StatusOpen, In Progress, Resolved
Resolution DateWhen resolved
Resolution NotesHow it was fixed

Communication log​

If communications are tracked:

  • Date and time
  • Method (email, phone, text)
  • Summary of communication
  • Response timeline

Photos and attachments​

If uploaded to maintenance tickets:

  • Before photos
  • After photos
  • Receipts
  • Contractor invoices

Creating the bundle​

Step 1: Navigate to evidence​

  1. Click Evidence in the sidebar
  2. Click Create Evidence Bundle

Step 2: Select type​

Choose Maintenance Evidence Bundle

Step 3: Select property/lease​

Choose the relevant property or specific lease.

Step 4: Set date range​

Select the period covering relevant events.

Step 5: Select tickets to include​

  • Include all tickets in range, or
  • Select specific tickets

Step 6: Add notes (optional)​

Add context or explanation.

Step 7: Generate​

Click Generate PDF

Reviewing the bundle​

Check:

  • All relevant tickets included
  • Dates are accurate
  • Resolution notes are complete
  • Photos are clear and relevant
  • Communications are documented

Best practices​

Document everything​

  • Create tickets for all requests
  • Note when you responded
  • Record completion dates
  • Attach photos and receipts

Respond promptly​

  • Acknowledge requests quickly
  • Document response timeline
  • Note any tenant delays

Keep records​

  • Save contractor invoices
  • Keep communication records
  • Document access issues

Using at the LTB​

Presenting maintenance evidence​

  1. Show timeline of events
  2. Demonstrate reasonable response
  3. Reference specific tickets by number
  4. Explain any delays

Common tenant claims​

"Landlord hasn't fixed issue"

  • Show ticket history
  • Demonstrate response timeline
  • Explain current status

"Landlord ignores requests"

  • Show all documented requests
  • Show response times
  • Note any access issues

"Repairs weren't done properly"

  • Show resolution notes
  • Provide contractor information
  • Offer to re-inspect

Combining with other evidence​

For complex cases, you may need:

  • Maintenance evidence (this bundle)
  • Communication records
  • Photos/videos (attached)
  • Contractor statements (attached)

Tips​

  1. Be thorough - Include all relevant tickets
  2. Add context - Explain any unusual circumstances
  3. Show pattern - Demonstrate consistent response
  4. Include receipts - Prove work was done

Next steps​