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Managing cases

Each collections case has a detail page showing the full history and current status of an arrears situation.

Case detail page​

Navigate to Collections → click a case to open the detail view.

Case header​

The header shows:

  • Tenant name and contact information
  • Property address and unit
  • Current arrears amount
  • Current stage (e.g., "N4 served", "Void period")

There's no health score badge in the case header — health scores aren't surfaced anywhere in the UI yet (see Health scores).

Timeline​

The timeline is a chronological log of all events on the case:

  • Arrears detected — When the system first identified the arrears
  • N4 generated — Notice creation with link to the notice
  • N4 served — Service date and method
  • Payments received — Any payments made during the process
  • Payment intents recorded — Landlord decisions on partial payments
  • L1 filed — Application filing confirmation
  • Hearing date set — LTB hearing scheduled
  • Order issued — LTB order details and amounts
  • Case resolved — Final resolution and reason

Each event is timestamped and includes relevant details.

Actions​

From the case detail page, the main action is a generic "Advance to <next stage>" button that moves the case forward through its stage sequence. Two stages have their own input instead of a plain advance button:

Record a hearing date​

Once the LTB schedules a hearing, enter the date and click Set Hearing Date. This advances the case to the "Hearing Scheduled" stage.

Record an LTB order​

After a hearing, enter the order amount and advance the case.

Resolve the case​

The Resolve Case button marks the case resolved via agreement — there's no picker for a different resolution type (paid/evicted) or a reason field on this button today.

There's no Issue N4, Create payment arrangement, or Export evidence action on the case detail page itself:

  • To generate an N4, use the regular notice wizard — it isn't launched from the case
  • Payment arrangements currently have no landlord-facing creation UI at all — see Payment arrangements
  • Evidence bundles are generated from the separate Evidence Exports page, not from the case — see Evidence bundles

Filtering​

On the collections list page, you can filter cases by Stage. There's no Property filter and no sort-by-arrears control.

Automatic updates​

The collections orchestrator runs periodically to:

  • Auto-resolve cases when all invoices are paid
  • Detect arrangement breaches when installment payments are missed
  • Escalate cases based on configured rules and timelines