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Managing cases

Each collections case has a detail page showing the full history and current status of an arrears situation.

Case detail page​

Navigate to Collections → click a case to open the detail view.

Case header​

The header shows:

  • Tenant name and contact information
  • Property address and unit
  • Current arrears amount
  • Current stage (e.g., "N4 served", "Void period")
  • Health score badge

Timeline​

The timeline is a chronological log of all events on the case:

  • Arrears detected — When the system first identified the arrears
  • N4 generated — Notice creation with link to the notice
  • N4 served — Service date and method
  • Payments received — Any payments made during the process
  • Payment intents recorded — Landlord decisions on partial payments
  • L1 filed — Application filing confirmation
  • Hearing date set — LTB hearing scheduled
  • Order issued — LTB order details and amounts
  • Case resolved — Final resolution and reason

Each event is timestamped and includes relevant details.

Actions​

From the case detail page, you can:

Issue an N4 notice​

If no N4 has been served, click Issue N4 to open the notice wizard pre-filled with the case's lease and arrears details.

Record a hearing date​

Once the LTB schedules a hearing, record the date on the case. This advances the case to the "Hearing scheduled" stage.

Record an LTB order​

After a hearing, record the order amount and date to advance the case.

Create a payment arrangement​

Offer the tenant a structured payment plan. See Payment arrangements.

Export evidence​

Generate an evidence bundle for the LTB hearing. The bundle includes the rent ledger, N4 notice, payment history, and any supporting documents.

Resolve the case​

Mark the case as resolved with a resolution type (paid, evicted, or agreement) and reason.

Filtering and sorting​

On the collections list page, filter cases by:

  • Stage — Filter by current stage
  • Property — Filter by property
  • Arrears amount — Sort by outstanding balance

Automatic updates​

The collections orchestrator runs periodically to:

  • Auto-resolve cases when all invoices are paid
  • Detect arrangement breaches when installment payments are missed
  • Escalate cases based on configured rules and timelines